FAQ 2017-05-30T10:56:41+00:00

Frequently Asked Questions (FAQ)

Are the boxes and dollies available for purchase? 2017-01-25T04:59:38+00:00

Yes the boxes are available for sale for $40+GST each.

How does the delivery work? What are your delivery days, and hours? 2014-09-30T01:34:50+00:00
  • Deliveries within our service area (20km from the CBD as the crow flies) are free if your order is over $100.
  • For orders under $100, a delivery charge will apply.
  • Outside of the delivery area, but still within 40km, add $50.
  • Anything over 40km, please contact us for a quote.
  • Deliveries are conveniently made during 1.5 hour time slots.
  • If you want the boxes picked up before your collection date, no worries, just let us know.
  • If you want to keep the boxes longer than initially booked, thats fine too, please check the prices page for additional weekly charges.

Delivery Hours
8.30am-5pm Monday-Friday
9am-5pm Saturday
Closed Sunday

What products and services do you offer? Is Beetlebox a moving company? 2012-07-31T03:53:10+00:00

Beetlebox rents reusable eco-friendly plastic moving boxes for residential and commercial removal needs throughout metropolitan Sydney. Beetlebox also sells packing materials. Your entire order is delivered to your home or office and conveniently picked up from your new location.

Beetlebox is not a moving company – we supply the boxes. You, (or your movers, mates, and madmen) do the heavy lifting. That said, the Beetlebox system makes it much easier for you to pack and move, and we are happy to recommend trusted movers in your area.

Why is plastic better than cardboard? 2012-07-31T03:52:42+00:00
  • Because reducing and reusing are better than recycling. Recycling cardboard uses a huge amount of energy and water. Beetleboxes can be used over 100 times.
  • Because Beetleboxes have comfortable handes, and are easier to pick up – have you ever tried to pick up a cardboard tea chest loaded up with 30kgs of stuff?
  • Because Beetleboxes are more sturdy – your stuff will NOT get crushed, or dented or bent.
  • There is no building boxes, finding the end of the packing tape, breaking down boxes at the end. Beetleboxes stack when full, close and seal easily, and they nest out of the way when you’re done.
  • You will save money – you or your movers can pack faster, move a stack of boxes faster, and cleanup faster.
What if I need the boxes for more time? Can I extend? 2012-07-31T03:52:16+00:00

You can book for up to four weeks initially. Also, since we know that sometimes moves don’t go according to plan, you can also extend.  Please give us as much notice as possible via email/text/phone, and we’ll extend the rental period in weekly increments according to our prices page.  If you really love your Beetleboxes, you can buy some for $40+GST each!

How big are the the boxes? 2012-07-31T03:51:42+00:00

Beetleboxes have been specifically designed for residential moves. The dimensions in cm are 68 x 43 x 32 , and the volume that they hold is 73 litres. They’re as big as possible while they can still be comfortably carried through a standard Australian door opening. Traditional cardboard moving solutions involve several different sized boxes, which makes securely transporting them a problem. Because Beetleboxes are one standard size, your (or your movers) job of moving them and securing them in the truck is made much easier, saving time, and in turn, saving you money.

See our video to see how much stuff fits inside a Beetlebox:

[youtube id=”Pf9RtMBzPsg” width=”600″ height=”350″]
Are the boxes pre-assembled? 2012-07-31T03:51:13+00:00

Beetleboxes are delivered to your door fully assembled, and ready to be used.  The boxes have attached hinged lids which fold out while the boxes are being filled.  Once a box is full, you simply flip the lid closed, label it, and move onto the next one.  No fiddling to try to find the end of the roll of tape.

What if a box gets lost or damaged? 2012-07-31T03:50:39+00:00

Rest assured that Beetleboxes are very sturdy – much more rugged than a cardboard box.  Also, we understand that you are moving, so there will be some wear and tear.  However, if a box gets lost, or damaged beyond repair, the customer will be liable to pay the replacement cost of $44 per box.  For other replacement costs please see our terms and conditions.

How can I pay? 2016-03-10T01:28:50+00:00

Beetlebox accepts direct deposits, cash, or credit card payments (Visa/MC/Amex incur a 2.6% surcharge). Payments are taken either in advance over the phone, or on delivery.

How secure is your Payment Gateway? 2012-07-31T03:49:45+00:00

When an eCommerce transaction reaches eWay’s payment gateway, the information is stored under bank-grade security. For your protection, neither you nor anybody else will be able to extract the credit card number – ever. See this link for more details on eWay’s encryption.

See Beetlebox’s security policy for further details.

How much space will the boxes take up? 2012-07-31T03:31:38+00:00

Nested: we stack the boxes 22 high, since any taller, and it becomes hard to remove the top box, so they store pretty compactly when not filled with stuff.  Once you get your belongings inside, we recommend stacking them 4-5 high, again, for convenience.